Teboho Mokgosi

I'm a detail-oriented and technically proficient IT graduate with a Bachelor of Science in Information Technology and a Computer Science major. I'm currently an IT Intern at the Department of Higher Education and Training (DHET). I have hands-on experience in Software Development, Technical Application Support and System administration with a strong passion for building clean, efficient, functional digital solutions. I specialize in frontend development with hands-on experience in backend development. Adept at diagnosing and resolving a wide range of IT issues, providing excellent end-user support, and ensuring optimal system performance. I bring a strong work ethic, attention to detail and the ability to manage and prioritize multiple development tasks within a collaborative team environment.

Skills

Programming languages and Frameworks:

HTML, CSS, JavaScript, Bootstrap, JQuery
C#, .NET Framework, ASP.NET Core MVC, Web API, Blazor, SQL
Java(basic), Python (basic), TypeScript (basic), React (basic)

Databases & Data Handling:

Microsoft SQL Server, MySQL, Oracle(basic), PostgreSQL (basic)
Entity Framework, LINQ, CRUD Operations

Application Support & Maintenance:

Troubleshooting & Technical End-User Support
Operating Systems: Windows, Linux, MacOS
Customer & Service provider Liaison
Role-based access & Content Management

Tools & Platforms:

Visual Studio, Visual Studio Code, MS SharePoint
SQL Server Management Studio (SSMS)
Docker
Microsoft Azure, GitHub Actions
Microsoft Power Platform, Microsoft 365
Ticketing System (Internal DHET System)
Remote Desktop Support Tools

Operating Systems:

Windows 10/11: Installation, Configuration, Troubleshooting
Linux: Basic CLI & GUI operations
MacOS: User support & Navigation

Software & Networking:

Software Installation, Configuration & Troubleshooting
Basic TCP/IP Networking, ping, ipconfig, DNS/DHCP, OSI Model
Active Directory

Hardware & Troubleshooting

PC Assembly, Disassembly & Component Replacement
Hardware diagnostics & Troubleshooting
Peripheral Installation & Support (Printers, Scanners)

Design Tools:

Canva
Figma
Photoshop (basic exposure)

Principles, Frameworks & Methodologies:

Object Oriented Programming (OOP)
Software Development Life Cycle (SDLC)
Agile Development & Methodologies
MVC Architecture
Design Patterns
Minimal APIs

Version Control & Collaboration:

Git, GitHub

Education

Experience

Applications Development and Management Intern - Department of Higher Education and Training, Pretoria, GP

December 2023 - Current

Provide Level 1 & 2 technical support, diagnosing, tracking, resolving and documenting user-reported issues.
Perform system maintenance, troubleshooting and server troubleshooting to ensure optimal performance.
Manage user onboarding, account creation, access control and training for the Employee Management System (SMARThet).
Design, develop, and maintain web applications using Microsoft Power Platform and technologies such as HTML, CSS, JavaScript, C#, ASP.NET Core, and SQL, ensuring scalability, performance, and user-friendliness.
Assist in implementing new technologies to improve efficiency, automate business processes and enhance organizational workflows.
Contribute to the development and enforcement of SDLC guidelines, collaborating with stakeholders from requirements gathering to deployment and post-launch support.
Manage and update SharePoint based departmental websites and intranet sites, ensuring accurate, relevant and up-to-date content.
Conduct debugging, testing and validation of applications using tools such as Visual Studio and SQL Server Management Studio ensuring quality and reliability.

Teboho Mokgosi

Summary

Skills

Education

Experience

References

Across the Internet